Return and Exchange Policy
Return and Exchange Policy
At Royal Bishop, we believe luxury should be worry-free. Since our marble pieces are handcrafted and unique, we want to ensure you are 100% satisfied with the masterpiece that reaches your home.
1. 100% Damage Protection (Our Promise)
Marble is a natural, fragile stone. If your product arrives damaged, chipped, or broken during transit, we take full responsibility.
- What to do: Just take a photo of the damaged item and the packaging.
- Our Action: We will ship a brand-new replacement immediately at zero extra cost to you. No questions asked.
2. 30-Day Hassle-Free Returns
If you change your mind or the piece doesn't perfectly match your decor, you have 30 days from the delivery date to initiate a return.
- Local Returns: To make it easy for you, we have a dedicated US Warehouse for all North American returns. No need to worry about shipping items back overseas.
- Condition: Items must be in their original brand packaging to ensure they return to us safely.
3. Simple 3-Step Return Process
We’ve removed the long email chains to save your time:
- Request: Contact us at info@royalbishop.com to start your request.
- Ship: Use our provided instructions to send the item to our US facility.
- Refund: Once received and inspected, your refund is processed back to your original payment method within 3-5 business days.
4. Transparent & Fair
For "Change of Mind" returns, the customer covers the return shipping cost. We don't hide fees; if a prepaid label is provided, the cost is simply deducted from your final refund—no surprises.
Note: Please keep in mind that since our products are made from natural marble, slight variations in color and texture are part of the stone's natural beauty and make your piece truly one-of-a-kind.
For any further queries, our team is always here to help you at info@royalbishop.com.
